We are proud to deliver integrated cleaning and specialist services across a portfolio of Avison Young managed commercial properties in central London. These include high-quality office environments with a mix of occupiers, visitors and facilities teams, all requiring consistently high standards of presentation and hygiene.

The portfolio spans multiple sites, each with its own operational requirements and building layo uts. Maintaining a professional, well-managed environment across all locations is essential to support occupier satisfaction and overall asset value.

Managing operational challenges

Managing cleaning services across multiple sites presented a number of operational challenges. Services had previously been delivered through multiple providers, resulting in fragmentation, inconsistent standards and limited visibility across the portfolio.

This lack of a centralised structure increased administrative complexity and reduced overall responsiveness. It also limited opportunities to improve efficiency, standardise processes and introduce innovation across sites.

As a result, service delivery was largely reactive, with minimal focus on planned maintenance or long-term asset care, highlighting the need for a more coordinated and strategic approach.

A fully integrated service approach

Our teams implemented a centrally managed, integrated service model, bringing cleaning and specialist services together under a single contract.

This included:

• Bringing window cleaning and specialist services in-house to improve control and consistency
• Introducing a single point of contract management to streamline communication and accountability
• Investing in telemetric, battery-operated equipment to enhance productivity and performance visibility
• Implementing a structured PPM programme to shift from reactive to preventative maintenance
• Integrating additional services such as pest control, washroom services and specialist cleaning into one coordinated solution

This approach created a more efficient, consistent and scalable service model across all sites.

The impact of an integrated cleaning programme

The introduction of an integrated model has delivered measurable improvements across the portfolio.

Greater visibility and control have enabled a more data-led approach to service management, while upgraded equipment has improved productivity and reduced manual strain on operatives.

Consolidating services under a single contract has streamlined operations, improved communication and strengthened accountability. At the same time, the move to a planned maintenance approach has enhanced asset care and reduced the need for reactive interventions.

Overall, the portfolio now benefits from a more coordinated, efficient and transparent service, supporting both operational performance and occupier experience.

Creating lasting value

Through this integrated approach, our teams continue to support Avison Young in maintaining high-performing commercial environments across its London portfolio.

By aligning service delivery with the needs of each building, we help create clean, safe and well-managed spaces that support long-term asset value and day-to-day operational success.

 

Find out more

As a family-owned business with over 50 years of experience delivering professional cleaning services and a portfolio spanning cultural landmarks, corporate headquarters and commercial spaces across the UK, we are here to help.

As we continue to grow, we remain committed to building trusted partnerships, investing in our people and innovating for a cleaner, more sustainable future.

See here our full case study: Avison Young Case Study

To learn more about our partnerships, check out further case studies.

We work with clients to review existing arrangements and identify practical, scalable improvements that deliver long term value. Contact us today to start the conversation.