The Walbrook Building is a prominent commercial office development located in the heart of the City of London.

With a high volume of daily occupants and visitors, the building requires a consistent and well managed cleaning operation, supported by reliable consumables across washrooms, shared facilities and high traffic areas.

Maintaining these standards while controlling costs is essential to delivering value for the client and ensuring a positive experience for building users.

The Challenge

Consumables are a critical part of any cleaning operation and represent a significant proportion of overall contract spend. At The Walbrook Building, the existing supplier arrangement required review to ensure it continued to provide competitive pricing, consistent quality and long term value.

Rising operational costs and increasing expectations around service delivery made it important to reassess the procurement strategy. The goal was not only to reduce costs, but to do so without impacting service quality, product availability or the day to day experience within the building.

Key objectives included:

• Benchmarking consumables pricing across multiple suppliers

• Maintaining consistent product quality and service standards

• Identifying opportunities to improve cost efficiency

• Strengthening supply chain resilience for future operations

To achieve this, a structured procurement exercise was carried out, evaluating suppliers on pricing, product performance, service reliability and logistical capability.

The Solution

Following a comprehensive evaluation process, Bunzl Cleaning and Hygiene Supplies was identified as the supplier offering the strongest overall value.

Their proposal delivered competitive pricing across the full consumables range required for the site, while maintaining the high standards expected by both the client and the onsite team.

Working in close collaboration with Bunzl and the building management team, the transition was carefully planned to ensure a smooth and controlled implementation.

Key priorities during mobilisation included:

• Maintaining product consistency across all areas of the building

• Establishing reliable delivery schedules

• Ensuring clear communication with onsite teams

• Avoiding disruption to daily cleaning operations

The transition from the previous supplier to Bunzl was completed efficiently, with no impact on service delivery. The Walbrook Building was selected as an early rollout site, allowing performance, cost savings and operational improvements to be closely monitored and measured.

The Results

The new consumables strategy delivered immediate and measurable financial benefits while maintaining the high standards expected across the building.

In addition to cost savings, the new approach improved visibility and control over consumables usage, supporting more effective onsite management.

Key outcomes included:

• 22% reduction in consumables costs

• Approximately £30,000 saved across the contract term

• Annual spend reduced from £135,000 to £105,000

These savings were achieved without compromising product quality, availability or supply reliability. The improved procurement model also simplified consumables management for the onsite team, creating a more efficient and transparent process.

Added value through partnership

This project demonstrates the value of taking a strategic approach to supplier partnerships. By working with a trusted national supplier, access to a broader product range, consistent quality and dependable logistics was secured.

This supports not only operational efficiency, but also wider sustainability and responsible sourcing objectives. The partnership strengthens the overall supply chain and provides a stable platform for future improvements across the wider portfolio.

Looking ahead

Following the successful implementation at The Walbrook Building, this model is now being explored across additional sites.

By continuing to review supplier performance and procurement strategies, further efficiencies can be delivered while maintaining the standards clients expect.

This case study provides a clear example of how a carefully managed transition can achieve meaningful cost savings without disrupting service delivery.

Review your consumables strategy

If you are looking to reduce costs, improve transparency or strengthen your supply chain, our team can support you.

We work with clients to review existing arrangements and identify practical, scalable improvements that deliver long term value. Contact us today to start the conversation.

Click here to read our full case study: BCHS x The Walbrook Building Case Study