Clientshare is a UK-based platform designed to enhance collaboration and communication between businesses and their clients or suppliers. Clientshare’s platform provides us with a digital space for sharing performance updates, feedback and resolving issues.

Since adopting the platform in 2023, we’ve been able to streamline our feedback channels to promote stronger communication and greater transparency with our clients. Our management team utilises features such as shared documentation, real-time updates and other contract management tools to ensure our clients’ needs are fully met and address any matters arising in a prompt, professional manner.

 

Clientshare’s First Annual Awards Ceremony

The event began with a presentation from Clientshare’s Managing Director, James Ward, who introduced the key features of the latest Pulse 2.0 design, followed by Clientshare’s first annual awards ceremony.

We’re delighted to share that DOC Cleaning was chosen as winner of the ‘Best Customer Experience Programme’ award as a result of our commitment to leveraging Pulse technology and prioritising proactive communication to achieve client satisfaction across the board. On behalf of team at DOC Cleaning, Jamie was invited up to the stage to accept the award where he received a trophy and a round of applause.

Commenting on DOC Cleaning’s achievement, Jamie stated:

“We are honoured to have been recognised for Best CX Programme at the inaugural Clientshare awards. This award underscores the emphasis we’ve placed on creating meaningful and engaging experiences with our clients, while reinforcing our ongoing commitment to service excellence. 

Since onboarding with Clientshare, we have been delighted by the platform’s positive impact on our business review process, encouraging communication and driving knowledge sharing across our teams and clients. Our average NPS rating of 84 over the past six months is a testament to the steps taken to improve our services, informed by the valuable feedback gathered through the platform.  

We can’t wait to build on this success and continue working closely with Clientshare to raise the bar for our clients.”

James Ward, Managing Director of Clientshare, added:

“We were delighted to recognise DOC Cleaning as part of the 2024 Clientshare Awards with the Best CX Programme award in the mid-market category.

DOC Cleaning has demonstrated its commitment to providing a first-class customer experience time and time again and, supported by Pulse, they continue to keep the customer at the heart of their business.”

To learn more about Clientshare, visit their website.