Operations Support Manager
Vertical Division
Being part of a growing division and seeing the progress firsthand
Working closely with a supportive team and building strong relationships
Contributing to the success and development of new services
Amber joined the window cleaning team after working in facilities management on the Covent Garden estate, supporting soft services in a fast-paced and complex environment. Her experience working alongside the DOC team in that role led her to join the business, where she has since supported the rapid growth of the vertical cleaning division. She enjoys working closely with colleagues, clients and contractors to support operational planning, onboarding and service delivery, while also contributing to the development of new services.
Amber has played an important role in supporting the growth of the Vertical Division, contributing from its earlier stages through to its continued expansion. Her work has helped strengthen the structure and day-to-day delivery of the service. She regularly supports operational planning and key milestones, including preparation for audits and ensuring processes are in place for consistent, high quality delivery. Amber has also been involved in onboarding and supporting new team members, helping them settle into their roles and understand the standards expected across the division.
Martinho is a key member of the on site team at The Walbrook. His role focuses on ensuring high levels of cleanliness and the correct handling of waste, supporting sustainability targets and contributing to the overall environmental performance of the building.
Ledimar is DOC's Compliance Manager, playing a central role in maintaining health and safety standards across the entire organisation. Her role focuses on ensuring compliance, supporting operational teams and helping the company meet regulatory requirements.
We recruit, employ and promote staff at all levels solely on the basis of ability and suitability.
We offer all our employees bespoke training at our BICSc-accredited training hub, located at Canary Wharf.
As a Living Wage Foundation (LWF) Recognised Service Provider, we pay all our employees at or above the LWF hourly pay rate.
Through our ‘Beyond Cleaning’ reognition programme, we celebrate success across all levels of our the workforce.
Our ‘My DOC’ initative ensures our operatives have a voice. Our workforce has access to schemes such as, virtual GP access, trained mental health first aiders, financial advice and domestic abuse support an awareness (EIDA).
Working with the ENEI, we aim to ensure our workforce is truly representative of all sections of society and for each employee to feel respected.
As a friendly, family-run company we are proud of the quality of our employees and our services. We value hard work, success and dedication. Staff with these qualities will get opportunities to progress. We employ more than 1,500 team members and are actively recruiting workers who share our commitment and passion.
We operate a robust training and staff engagement system which utilises the power of innovative platforms, such as UhUb, to deliver a wide range of training content. Our operatives can access our training modules from the comfort of their mobile devices.
Combined with our in-house training sessions, we use UhUb to engage our entire workforce. We also offer BICSc and IOSH training at our accredited training centre in London.
We’re able to deliver whole workforce training through a streamlined and consistent approach, offering a structured learning path for all levels of employees.
UhUb provides visibility of progress, allowing for staff to be recognised for their achievements and participate in prize draws throughout the year.
At the touch of a button, we have the ability to engage with any staff member via messages, videos and documentation that are available instantly.
With full visibility through UhUb’s real-time report suite, we always know what training has been achieved by each individual. In addition, every employee has access to all training completed.
Our training programme incorporates content approved by bodies such as City & Guilds, BICSc and IOSH.
We offer bespoke learning paths to ensure staff at all levels have the opportunity to progress with us. We aim to offer each employee a long-lasting career at DOC Cleaning.
