Cleaning services protect employees, facility users and building guests health and wellbeing. However, it is important that these cleaning services do not disrupt the operations of your sites and buildings.

In this blog, we discover how your cleaning partner can help to enhance the customer experience while limiting disruption through scheduling, new practices and innovative equipment implementation.

 

The Importance of Seamless Cleaning Strategies

Creating a clean and well-maintained space can prove difficult in guest-facing settings, with first impressions being crucial and experiences needing to be well managed throughout. A study by Ipsos found that 90% of facility users say they would think negatively of a business if their spaces were unclean.

Challenges in Guest-facing Cleaning

There are various challenges that cleaning providers face, such as:

• Access to high-traffic areas
• Inability to use loud cleaning equipment
• Balancing cleaning schedules with building management operations

In order to combat these challenges, it is crucial to communicate your priorities, requirements and style of operations with your cleaning partner from day one.

Understanding Customer Needs

Understanding the needs and values of your guests is essential when it comes to decision making.

P&G Professional found that 69% of guests will leave or have a bad opinion on a business that has dirty washrooms and 65% will be negatively affected by foul smells. Having guests feel valued and appreciated is key to driving operational success.

The following basic needs require thought and planning:

• Health & Safety: Keeping areas sanitised and free from the risk of slips, trips and falls.
• Cleanliness: Keeping areas smelling fresh and free from dirt and dust.
• Comfort: Ensuring visitors feel they have access to all the facilities they may need during their experience.

Cleanliness Impact on Financial Gain

When cleaning solutions are included within maintenance budgets, operational profit can be increased. It has been found that customer purchase intention is increased when the business show that they care about their office and communal space hygiene levels.

Journal of Marketing Research found that a bad review can lower purchase intent by nearly 42%. Threecolts supports this by showing that star ratings can lead to a 20% drop in sales. Statistics such as these highlight just how crucial meeting guests’ needs are during their experience in your building facilities.

 

Strategies to Maintain Guest Areas Without Disruption

There are a number of practical strategies we adopt to balance cleaning solutions with the continuity of your building operations.

1.     Scheduling and Tracking

Scheduling and tracking go hand in hand. With careful scheduling and planning, cleaning services can be planned to ensure they do not disrupt guest flow. Tracking and reporting can then follow to ensure the schedule is successful.

Occupancy data and digital scheduling systems are highly beneficial to understand which areas need greater attention to detail. We implement systems such as Pego and TAQT to enhance our scheduling without disrupting the visitor journey and experience.

Through data-led cleaning strategies, we can provide true transparency for all cleaning services. Using these systems for waste management and cleaning solutions will ensure your site is running to it highest potential and provide exceptional guest satisfaction.

2.     Low-disruption Equipment and Innovations

Often, cleaning equipment can disrupt guest experience through noise, smell and looks. Equipment such as vacuums and exterior jet washers can be loud when in use. Since these pieces of equipment are vital for cleaning services, it is important to use strategies to avoid service disruption.

Studies by Remark Group showed that 65% of employees found that noise had an impact on their ability to complete their service of work. With that being said, the guest looking for a seamless business transaction would not have had a pleasant experience.

Equipment	Guest-friendly Benefit
Low-noise Vacuum Cleaner	Reduce noise disturbance
Cordless Scrubbers and Vacuums	Lower risk of slips trips and falls
Compact Cleaning Trolley	Discreet and mobile

 

3.     Cleaning Chemicals

Cleaning chemicals can play a huge part in disrupting service delivery. This could be due to the odour of the chemical as well as the affects it can have on the users.

Eco-friendly cleaning chemicals often have minimal scent attributes. They are also proven to have less negative effect on the user’s health condition. Both benefits can result in minimal disruption due to their ease of use and low-disruptive qualities.

SC Johnson Professional found that 66% of women and 42% of men felt that scent is an important decision maker for cleaning chemicals. This shows the importance of how much cleaning solution odours are noticed without workspaces and why it is important to use chemicals that are non-disruptive.

4.     On-site Operative Training and Uniforms

Communicating with your cleaning partner on their training matrix and brand image policies is key to guarantee they are aligned with your own standards and guest expectation. On-site cleaning operatives play a role in not only maintaining hygiene standards, but also service delivery and professionalism within your spaces.

Guests appreciate a visibly cared-for space, creating a concise training matrix will provide operatives with the knowledge of being able to understand your service requirements, allowing them to deliver results that do not detract from your expectations.

Uniforms will also play a powerful role in maintain the desired image of your spaces. Clean and well-fitted clothing help our operatives be able to blend in whilst still being identifiable to our business, in case your guests require assistance.

Maintaining guest-facing areas requires a balance of skill, equipment, knowledge and awareness. By partnering with a cleaning provider that values discretion, innovation, and data-led strategies, you can ensure spaces remain immaculate while operations continue seamlessly.

 

Elevate Your Guest Experience

A well-planned partnership is essential to align service expectations and communications. Ensuring your cleaning partner understands your needs and delivers results of the highest standard is critical to any business.

With 50 years of industry knowledge, we promise to deliver responsible and guest-conscious cleaning services. To begin your journey, contact our friendly team today.