Implementing a high-quality window cleaning schedule will provide various benefits for your organisation, from brand image improvement, property value increase and employee welfare. With so many commercial window cleaning providers in the market, knowing what to look for can help you select a reliable, long-term partner.
Below, we outline the key areas that businesses should consider when choosing the best window cleaning solutions.
Contract Management
Successful cleaning contracts should be managed in a way that provides you with trust, reliability and safety. Without these key factors, there will be a lack of quality within the service, and value for money will depreciate.
Communication & Transparency:
The first step to success in a contract can be reflected on the communication quality. At the beginning of the mobilisation phase, it is crucial that a clear communication strategy is established to set expectations.
Key aspects for a successful communication strategy:
- Delivery Timeline
- Mobilisation Strategy
- Review/Update Plans
- Contract Management Contact Details
Team and Supervision:
As a family-run organisation, we believe that smaller, dynamic teams will deliver a more personalised and trusted service. Research collected by Jacob Morgan at Future of Work Leaders shows that smaller teams provide more engagement, support and accountability.
With smaller dedicated teams, this will provide true service excellence, quality maintenance, all whilst ensuring operatives are supported and motivated.
Safety Standards:
Window cleaning comes with many safety risks for operatives, particularly in busy urban environments such as London and Birmingham. It is crucial for operatives’ safety to ensure your cleaning partner holds all the necessary accreditations.
Accreditations not only provide trust in an organisation’s expertise and practices but also pushes the boundaries of the organisation’s operations. An investigation by researchers found that 80% of organisations were forced into a critical review of their operations and improved their awareness, processes, systems and procedures.
As corporate members of the British Institute of Cleaning and accredited by leading industry regulators—including SafeContractor, Contractor Plus, Federation of Window Cleaners and SEAMA—we demonstrate our commitment to compliance and best practice. A full list of our standards and accreditations can be found here.
Capability
Investigating the capability of your window cleaning partner will indicate whether you have the right people, the right expertise, and the right resources in place to consistently meet your expectations.
Service Delivery:
Great service delivery consists of many aspects rolled into one, communication, expertise, safety standards and innovation. With the right team in the right place, meeting client needs and expectations can be made simple. Working in partnership with key stakeholders and the client creates a “one team” that integrates seamlessly with other service providers on site.
Experience and Expertise:
A reliable window cleaning services should offer a full range of in-depth industry knowledge, industry experience and solutions to ensure service excellence in even the most complex environments. With extensive experience, your provider will provide a tailored, proactive solution to adhere to the specific challenges of each site, whether it be a high-rise office tower in the City of London or a heritage building requiring a more delicate approach.
With one of the largest window cleaning teams in London, we are uniquely positioned to meet client demands quickly and effectively. We ensure our pool of operatives are fully trained and well-informed, multi-skilled across a range of techniques including rope access, cradle work, and mobile elevated platforms. This proactive approach underpins our reputation for reliability and consistently high-quality delivery.
Innovation:
Innovating new solutions on sites needs to be controlled and specific, analysing client needs and ensuring that all innovations are solutions. All innovations need to be tailored to each client, matching their needs, budgets and values.
We take a technology-led approach to service delivery, using advanced planning tools to optimise routes and reduce downtime. This provides our clients with real-time proof of delivery, offering complete transparency and reassurance.
Environmental, Social and Governance Efforts
It is important that when partnering with a cleaning provider that their objectives match your own, ensuring they operate responsibly, minimise environmental impact while maintaining high standards of delivery.
By embedding sustainable practices into day-to-day operations, from vehicle fleets to product selection, as a window cleaning provider, we can contribute to our clients’ broader ESG goals while also ensuring long-term resilience.
As an environmentally conscious window cleaning provider, we ensure all our operations align with environment regulations as well as your organisations standards. With our Beyond Cleaning strategy, we take positive action got the planet and society whilst delivering our services.
| Objective | Execution |
| Sustainability |
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| People Investment |
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| Community Engagement |
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Selecting the right window cleaning partner is about choosing who is right for your organisation and its values. However, this choice must also be compliant with the following topics, ensuring your partner has the correct expertise, coverage, compliance with safety standards, and a commitment to sustainability and people.
With a strong operational base, a proven track record across the UK, and recognition from industry-leading bodies, we offer a reliable, transparent, and innovative approach to window cleaning services.
Begin Your Partnership with DOC Cleaning Today
Get in touch with our friendly team today to speak with an expert. Simply email helpdesk@doccleaning.com and we’ll get back to you shortly.