At the start of 2014, we took the decision to equip all of our operations management staff with Tablet PCs running the Windows 8 platform. Whilst allowing us to carry out a multitude of tasks on these devices, our two key software providers, Innovise ServiceTrac and Templa CMS, have both built apps to work specifically on these devices.
Utilising the bespoke Mobile module of our Cleaning Management System, we can ensure that our management team are provided with live information at their finger tips, without needing to log in to our servers or call the head office. The typical information and features provided via this module includes;
One of the key features is allowing our managers to create live purchase order requests directly from their tablet. This request is instantly synced with head office where it can be reviewed by our Purchasing Manager, who can then authorise the order. This provides our managers with access to that client’s specific product list, ensuring the orders are correctly placed with accurate product types and quantities.
The tablets are also used to carry out our full quality auditing requirements, utilising the ServiceTrac system. As this system is integrated with the helpdesk, it provides all managers with a real time view of any outstanding tasks or requests on each contract. This also means that a request can be logged on our helpdesk from head office, and this information will flag up on the appropriate manager’s device.
By adopting these latest improvements in technology, it allows our managers instant access to the information required by our clients. This allows us to ensure information is constantly synced with head office allowing our administration team access to real time information and greatly helps improve the efficiently of our Operations Management team.